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Privacy Policy

399botYour Information at
Completely Safe & Confidential

Your personal information is our top priority. Read this Privacy Policy to understand how your data is collected, used, and protected.

Last Updated: January 2026 SSL Encrypted Available in Bangla
Summary

We only collect the information necessary to provide our services. Your data is never sold to third parties.

Our Privacy Core Principles

Below are the core principles we follow to protect your information at 399bot.

SSL Encryption

All your data transfers are fully protected by 256-bit SSL encryption. No third party can access your information.

No Sale of Personal Data

399bot never sells your personal information to third parties. Your data is used solely to improve our services.

Your Control

You can request to view, correct, or delete your information at any time. Your data belongs to you.

Secure Storage

Your data is stored on secure servers and verified through regular security audits.

Cookie Transparency

We are transparent about which cookies we use and why. You can update your cookie preferences at any time.

Spam-Free Communication

You can opt out of marketing communications at any time. Protecting you from unwanted messages is our responsibility.

Table of Contents
Last Updated
January 2026
About This Privacy Policy

This Privacy Policy is a transparent agreement between 399bot and its users regarding the processing of personal data. By using 399bot, you agree to this policy. This policy is written in Bengali so that you can easily understand it.

Section 01
What Information We Collect

399bot's Privacy Policy we collect only the information strictly necessary to provide our services. We do not collect any unnecessary personal data. A full breakdown of what we collect is provided below:

Type of Data Example Reason for Collection
Identity-Related Full name, date of birth, NID number KYC verification and age confirmation
Contact Information Mobile Number, Email Account Communication & Support
Financial Information BKash/Nagad number, transaction history Payment Processing
Technical Information IP address, device type, browser Security & Fraud Prevention
Gaming Data Game history, bet amounts, wins and losses Responsible Gaming Monitoring

When you browse the 399bot website, create an account, or play games, certain information is collected automatically. This information is used to improve your experience and ensure platform security.

We never make assumptions or build inferential profiles beyond the information you provide directly. What you give us is all we hold — nothing more.

Section 02
How Your Information Is Used

399bot uses your information only for legitimate purposes. Our Privacy Policy the purpose of every data use is clearly defined and restricted. Full details are provided below:

  • Account Management: Your information is used to create your profile, verify logins, and ensure account security.
  • Payment Processing: During deposits and withdrawals, the necessary information is used to securely complete transactions through the payment gateway.
  • KYC Verification: Your identity information is used to verify your age and identity, and to help prevent money laundering.
  • Customer Support: Your information is used to resolve issues and maintain communication with our support team.
  • Security Assurance: Technical data is analyzed to detect and prevent fraud, hacking, and misuse.
  • Responsible Gaming: Gaming habits are monitored to provide alerts about excessive gaming.
  • Legal Obligations: Data may be used to fulfill legal requests from government or regulatory authorities.

If you no longer wish to receive marketing messages, you can opt out at any time by contacting our support team. Essential service-related messages may still be sent after opting out.

Section 03
Who Your Data Is Shared With
Our Commitment

399bot never sells or rents your personal information. Only the minimum necessary data is shared, and strictly for the purpose of delivering our services.

Our Privacy Policy your information may be shared with third parties only in the limited circumstances below:

  • Payment Partner: Only the information required to process transactions is shared with payment gateways such as bKash, Nagad, and Rocket.
  • Game Provider: Limited data may be shared with game providers such as Evolution Gaming and Pragmatic Play to deliver your gaming experience.
  • Legal Obligations: If we are legally required to disclose your information pursuant to a court order or regulatory authority request, we will do so and notify you accordingly.
  • Security Agencies: In cases involving fraud or cybercrime investigations, information may be shared with the relevant authorities.

We have legal agreements in place with all third parties that require them to keep your information properly protected. No third party may use your data for their own purposes.

Section 04
Cookie Policy & Tracking

399bot uses cookies to enhance your experience and keep the platform secure. Our Privacy Policy we use the following types of cookies:

  • Essential Cookies: These cookies are used to maintain your login session and ensure security. Disabling them will prevent the platform from functioning properly.
  • Performance Cookies: Anonymous statistics are collected to understand which parts of the website are used most. No personal data is collected.
  • Preference Cookies: These cookies are used to remember your language and display preferences.

You can manage cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features. We do not use third-party advertising tracking cookies.

Section 05
Data Protection Measures

399bot follows the highest industry standards to protect your information. Our Privacy Policymaintains multiple layers of security under:

  • 256-bit SSL/TLS Encryption: All data transfers are secured with the highest level of encryption.
  • Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
  • Regular Security Audits: Regular penetration testing and audits are conducted by independent security experts.
  • Access Controls: Only authorized personnel may access your data for specific purposes, and every access is logged.
  • Firewall & DDoS Protection: Advanced firewall systems are used to protect servers from cyberattacks.
  • Data Backup: Your information is regularly backed up on secure servers to prevent data loss due to technical issues.

In the event of a security breach, we will notify affected users within 72 hours and take immediate steps to resolve the issue.

Section 06
Your Rights

399bot's Privacy Policy you have several important rights regarding your personal information, as detailed below:

Right to Access Your Data

You may request to view the information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Deletion

In certain circumstances, you may request that your data be deleted.

Right to Restrict Processing

You may request that the use of your data be restricted to specific purposes.

Data Portability

You may request a copy of your information in a structured format.

Right to Object

You may object to certain types of data processing.

To exercise any of your rights, please contact our support team. We will respond to your request within 30 business days. If any data cannot be deleted due to legal obligations, we will explain the reason.

Section 07
How Long Your Data Is Retained

399bot only retains your information for as long as necessary. Our Privacy PolicyThe data retention policy under

  • Account Information: Retained for as long as your account is active. After account closure, kept for a maximum of 5 years if required by law.
  • Financial transaction details: Financial regulations require mandatory retention for up to 7 years.
  • Gaming History: Always visible on active accounts; retained for up to 2 years after account closure.
  • Support Conversations: Retained for up to 2 years to support future assistance.
  • Technical Logs: Retained for a maximum of 1 year for security review purposes.

Once the retention period has passed, your data is securely deleted or fully anonymized so that you can no longer be identified.

Section 08
Child Protection Policy
Important Notice

399bot is intended for individuals aged 18 and above. We do not knowingly collect information from anyone under 18.

399bot's Privacy Policy we take special care to protect the information of minors:

  • Age Verification: A strict age verification process is followed at registration. Age is confirmed via National ID card or passport.
  • Discovery of a Minor's Data: If it is found that a minor has created an account, that account will be immediately closed and all collected data will be deleted.
  • For Parents: If you believe your child has created an account on 399bot, please contact our support team immediately.
Section 09
Privacy Policy Updates

399bot may update this Privacy Policy update from time to time. For every change, we follow the steps below:

  • Advance Notification: For major changes, you will be notified by email or on the platform at least 14 days before they take effect.
  • Transparency: Any changes will be clearly described — not just a new version released without explanation.
  • Archive: Previous versions will be kept so you can compare them.
  • Consent: Continued use of 399bot after any changes will be considered acceptance of the updated policy. If you do not agree, you may close your account.

Check the date at the top of this page to see when it was last updated. Please visit this page regularly.

Section 10
Contact & Complaints

This Privacy Policy If you have any questions, concerns, or complaints, please get in touch with us. We are committed to responding promptly.

Contact Details

Email: [email protected]

Response Time: Typically within 24-48 hours

To submit a privacy-related complaint, please use the subject line of your email to indicate "Privacy Complaint" Write to us. Our dedicated privacy team will resolve your complaint within 30 business days.

General Enquiries
About the Privacy Policy Frequently Asked Questions

No, 399bot never sells or rents your personal data. Protecting user information is one of the core principles of our Privacy Policy. Only limited data is shared with payment partners or game providers strictly for service delivery purposes, and only under binding contractual agreements.

Yes, you have the full right to view your data. Email our support team to submit an access request. We will provide a full breakdown of all information we hold on you within 30 business days, following identity verification.

After account closure, certain information must be retained for a specified period to meet legal obligations. Financial transaction records are required by law to be kept for up to 7 years. All other data is securely deleted or fully anonymized.

Promotional messages and offers are only sent with your consent. If you no longer wish to receive marketing messages, you can opt out by contacting our support team. However, important account-related messages will always be sent.

Due to our work with game providers and technology partners, a limited amount of data may be processed on international servers. In all such cases, international data protection standards are upheld and data is shared only under strict contractual agreements.
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