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399bot FAQ —
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Whether you have questions about login, deposits, withdrawals, bonuses, games, or the app — you'll find clear answers to all of them right here on the 399bot FAQ page. Questions are organized by topic below.

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Browse the categories below to quickly find what you need on the 399bot FAQ.

Account & Login

Find answers here for any questions about registration, login, password reset, profile updates, and account security.

Deposits & Payments

All payment methods including bKash, Nagad, and Rocket — minimum amounts, processing times, and solutions to deposit issues.

Withdrawals & Cash Out

Learn how to withdraw your winnings, minimum amounts, processing times, and solutions to withdrawal issues.

Bonuses & Promotions

Learn about the terms and how to use welcome bonuses, reload offers, cashback, and free spins.

Games & Live Casino

Rules for playing slots, Live Casino, and fishing games — plus a provider list and troubleshooting help.

App & Mobile

Find answers about downloading, installing, and updating the 399bot app, as well as playing games on mobile.

Account & Login

on the registration page Enter your mobile number, password, and required details. Verify your number with an OTP and submit. The entire process takes under 2 minutes. You can claim your welcome bonus immediately after registration.

First, make sure you're entering the correct mobile number and password. Check that Caps Lock is off. Try clearing your browser cache and logging in again. If the issue persists, click the "Forgot Password?" link to reset it. Still not working? Contact support via live chat.

on the login page Click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP, then set a new password. Your new password must be at least 8 characters long and include both uppercase letters and numbers.

Only one 399bot account is allowed per mobile number. If multiple accounts are created, all of them may be suspended and balances forfeited. Please use a single account to ensure fair and responsible gaming.

KYC verification may require a photo of your National ID (NID) or passport, along with a selfie. This applies to large withdrawal amounts. Send the required documents to support to speed up the verification process.
Deposits & Payments

Deposits are currently supported via bKash, Nagad, Rocket, and other mobile banking methods. For more details, Deposit page See details. Balance is credited instantly across all methods.

The minimum deposit on 399bot is BDT 300, so it's easy to get started even on a small budget. Maximum limits vary by payment method — for details On the deposit page See details.

Deposits are usually instant. If your balance doesn't update, wait 5 minutes and refresh the page. If it still hasn't appeared, contact support via live chat with your transaction ID and a screenshot. The issue will be resolved promptly.

399bot does not charge any fees on deposits. However, your payment provider (bKash, Nagad, etc.) may apply their own transaction fees in accordance with their policies.
Withdrawals & Cash Out

Most withdrawal requests are processed within 15 minutes to 1 hour. During peak hours, it may take slightly longer. Details On the withdrawal page See details.

The minimum withdrawal amount on 399bot is BDT 500. Your account must have sufficient balance and all bonus wagering requirements must be met before withdrawing.

If your withdrawal is pending, wait 2 hours first. If there is still no update, contact live chat with your transaction ID. A pending KYC verification may also be holding up your withdrawal.

399bot generally does not charge any additional fees on withdrawals. However, fees from your payment channel may apply. For the latest information Withdrawal page See details.
Bonuses & Promotions

by registering Your welcome bonus is credited automatically when you make your first deposit. Bonus amount and terms on the promotions page View details. Special offers for new members are available for a limited time.

Each bonus comes with specific wagering requirements. You generally need to wager the bonus amount a set number of times. For example, x30 means you must wager 30 times the bonus amount. Details on the promotions page is provided.

When you receive free spins, they are automatically added to the designated slots game. Open that game and you'll see the "Free Spins" option. Winnings from free spins may be subject to wagering requirements.

A portion of your weekly or monthly losses is returned as cashback. It's credited to your account automatically — no separate claim needed. Cashback rate and terms on the promotions page See details.
Games & Live Casino

399bot offers slots, Live Casino games (baccarat, roulette, blackjack), fishing games, and many more categories. Slot Games and Live Casino See the full list on the page.

Check your internet connection and refresh the page. Clear your browser cache and cookies. Try a different browser or device. If the problem persists, contact support via live chat.

Yes, all 399bot Live Casino Games run fully on mobile browsers and the app. Play seamlessly on both Android and iOS devices. For the best experience, use a fast internet connection.

Winnings are instantly credited to your main 399bot account balance. From there, you can at any time Withdraw or use it to play more games.
App & Mobile

On the App page You will find separate download links for Android and iOS. Android users may need to enable the "Install from Unknown Sources" option to install the APK file.

If you have installation issues on Android, go to Settings > Security > Unknown Sources and enable it. Check that you have enough storage space, then try re-downloading the APK file. For issues on iOS On the App page's Follow the instructions.

When a new update is available, you will see an update notification the next time you open the app. From the App page Download and install the latest version — you can install it directly over the old version without losing any data.

Both use the same account and balance. The app is generally faster, supports push notifications, and offers a smoother mobile gaming experience. The website is accessible from any browser.
Didn't find an answer?

If you can't find an answer here, reach out to our 24/7 live chat support. Our Bengali-speaking support team is always ready to help.

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399bot is for users aged 18 and above only. Please play responsibly.

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